Frequently Asked Questions

Electronic Alarms is New England’s trusted security partner because we never compromise when it comes to our customers’ security. Since 1969, we have been designing, installing and monitoring personalized security solutions for homes and businesses across New England.  With our team of over 100 licensed technicians on the road every day, we are big enough to provide any security solution you need, yet we are locally based and locally owned, so we treat every customer like they are our neighbor, because they are.

Electronic Alarms Seconds Count Policy separates us from other companies. Seconds count means that our security systems have no communicator delays. All signals are sent immediately. Some security companies delay signals for up to 4 minutes because their systems are prone to false alarms and their distant call centers can’t handle the volume. In our view, a security system that delays an alarm signal is not really secure. Immediate signal transmission and human response within seconds from our 24-Hour Security Command Center gives Electronic Alarms customers the highest level of protection possible.

We offer a broad array of  business security and home security system packages, from basic entry-level packages, scaling up to major enterprise security solutions.

Electronic Alarms integrates the full range of security solutions including:

• Burglar alarms
• Fire alarm and life-safety systems
• Access control systems
• Environmental hazard detection
• Digital video surveillance

We use multiple communications channels to ensure our security systems can send a signal under any circumstances. These communications include:

• Telephone (both cellular and wired)
• Long range radio
• Internet
• Network

Each Electronic Alarms security system we design, install, and monitor is personalized to the needs of the individual customer’s requirements.

Regardless of what some companies may say, there is no such thing as a truly free system. Those who pretend to offer “free system” deals typically include a minimal amount of low-end components, and the actual cost of that system is built into an inflated monthly monitoring fee. Many companies using the free system tactic are unable to sustain long-term customer service. Low wages for salespeople and technicians needed to offer those so-called free systems often lead to high turnover and inconsistent quality of service. Electronic Alarms won’t do business that way. We offer only high-quality systems that fully protect your home or business at competitive pricing that reflects the true value of the systems.

Yes, we use some wireless elements in some security solutions, depending on our customers’ needs. Wireless security technology continues to advance and become more reliable, however, it should be emphasized that hard-wired security systems will always be more reliable than wireless and we recommend hard-wired systems in most cases.

Our engineers continuously evaluate security technology and they remain convinced by the evidence that hard-wired systems, with soldered connections, are the most reliable and least prone to false alarms. There are, however, instances where wireless components are the preferred choice, such as with medical alert pendants, or with transmission of video signals between multiple buildings where no wiring is possible.

We monitor all our customer systems ourselves. We don’t outsource your security. Electronic Alarms owns and operates a 24-hour Security Command Center in Arlington, Massachusetts, staffed by a team of highly trained and experienced professionals who respond to priority signals within 20 seconds, on average. Our command center carries the highest available certification by Underwriters Laboratories (U.L.) and is Five Diamond Certified by the Central Station Alarm Association.  Our command center has been called a model for the industry, and it is open to our customers for inspection, by appointment.

Visit our Locations page here.

When customers need service, they shouldn’t have to wait. Trusted security demands peak performance, so we have a team of over 100 licensed, highly-trained technicians, on the road in New England to handle customer service. Each van is tracked by our GPS system, so our service managers can effectively dispatch technicians to customer locations. For all our monitored customers in New England, we pledge to be on site for a priority service call within 24-hours or there’s no trip fee or charge for the first ½ hour of labor. Sometimes a phone call can fix a service problem, which is why we have our technical staff on call 24-7 to respond to urgent customer questions.